Customer Success Manager

What we’re looking for:

•  4  years of B2B SaaS experience in a similar role 
• Technical proficiency to understand customer needs and leverage product capabilities or internal resources to meet those needs
• Proven results in driving customer health and satisfaction resulting in loyalty and advocacy
• Understanding of Internal communication challenges, Employee advocacy and Employee engagement a plus
• Affinity for technology and you work very data-driven
• Strong communication skills, and find it easy to quickly build rapport, in addition to presenting complex issues in a structured way
• Fluent in English, both spoken and written

We encourage you to apply even if your profile does not yet meet all the requirements for the position. At Haiilo we support your personal development as well as your individuality, no matter what background you have.

What you’ll do:

• Own the account performance, onboarding and product training of your customers/portfolio and bring the full potential of our employee communications platform to your clients with specific plans and strategies
• Work closely with Account Management to ensure that your work also brings about the optimal revenue opportunities and that both teams are always aligned on the direction for each customer
• Identify new ways to prevent and minimize churn
• Support and training customers in configuring and using Haiilo
• Ensure customer roadmaps, QBR structure, portfolio division and other internal workflows are always up to date and followed

About us

Haiilo is a 360° Employee Communications Platform that strengthens the cohesion, motivation and culture in organizations. With more than 1,000 international clients such as Salesforce, Asana, PWC and Google Cloud, Haiilo is one of the largest global providers of employee communications software for companies to reach, engage and understand more than 3.5 million employees every day. 

Haiilo is an Equal Opportunities Employer. We celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.

Qualified applicants will receive consideration for employment without regard to race, colour, religion, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.