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Customer Success Manager

Haiilo is a 360° Employee Communications Platform that strengthens the cohesion, motivation and culture in organizations. With more than 1,000 international clients such as Salesforce, Asana, PWC and Google Cloud, we’re one of the largest global providers of employee communications software for companies to reach, engage and understand more than 3.5 million employees every day. 

In order to provide our customers with the best possible support we are looking for an experienced Customer Success Manager to strengthen our team.

You will guide new and existing customers toward their optimal usage of our product(s) and help them achieve their desired outcome from our office in London.

  • Customer Success
  • London

Application form

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What we’re looking for:

  • 2-4  years of B2B SaaS experience in either consultancy, account management or customer success 
  • Technical proficiency to understand customer needs and leverage product capabilities or internal resources to meet those needs
  • Affinity for technology and you work very data-driven
  • Strong communication skills, and find it easy to quickly build rapport, in addition to presenting complex issues in a structured way
  • Fluent in English, both spoken and written

We encourage you to apply even if your profile does not yet meet all the requirements for the position. At Haiilo we support your personal development as well as your individuality, no matter what background you have.

 

What you’ll do:

  • Own the account performance, onboarding and product training of your customers/portfolio and bring the full potential of our employee communications platform to your clients with specific plans and strategies
  • Work closely with Account Management to ensure that your work also brings about the optimal revenue opportunities and that both teams are always aligned on the direction for each customer
  • Identify new ways to prevent and minimize churn
  • Support and training customers in configuring and using Haiilo
  • Ensure customer roadmaps, QBR structure, portfolio division and other internal workflows are always up to date and followed

 

About us

 

Haiilo is a 360° Employee Communications Platform that strengthens the cohesion, motivation and culture in organizations. With more than 1,000 international clients such as Salesforce, Asana, PWC and Google Cloud, Haiilo is one of the largest global providers of employee communications software for companies to reach, engage and understand more than 3.5 million employees every day. 

Haiilo is an Equal Opportunities Employer. We celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.

Qualified applicants will receive consideration for employment without regard to race, colour, religion, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.

 

 

Customer Success Manager benefits

What (y)our team says

Yep, these people are looking for a new team member. Find out what they think is especially awesome about working at Haiilo.

  • Health and wellbeing are very important to me. I like that at Haiilo, mental wellbeing is openly discussed and supported through incentives like self-care-days, free Headspace subscription, and nilo.health access.

    Kirsten Gassen People Partner

  • Together with some colleagues and our People & Culture team, I initiated a diversity squad to make sure that everyone really feels at home at Haiilo. It’s great to see how colleagues and C-level are willing to invest more and more in this topic.

    Lisa Borchert Product Marketing Manager

  • As we come out of the most anti social era of our lives, having such a great team around you has never been more important. It’s so easy to feel like your voice is being muted on zoom or your raised hand is not being acknowledged. But this team makes it so easy to feel valued.

    Ben Hannawi Customer Success Manager

Life at Haiilo

Wondering why we are looking for what we are looking for? Get up close with our company culture, find out what you can expect when working with us and dig up some additional info in our FAQs section. Come on! Do a quick deep-dive into Haiilo’s DNA!

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