Comms Moving as Fast as Your Market

Haiilo helps hospitality companies to improve communication, collaboration, training, and employee engagement. This results in enhanced guest experiences, smoother operations, and a more engaged workforce.

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Efficient Communications Up In The Air & On the Ground

In the fast-paced hospitality industry, timely communication is crucial. Real-time internal communication enables hospitality companies to provide essential updates on trip availability, event schedules, guest preferences, and operational changes. Haiilo’s multichannel comms platform ensures that all employees, from front desk staff to housekeeping and management, stay informed and respond promptly to guests’ needs, improving customer service and guest satisfaction.

To ensure smooth operations, hospitality companies require seamless coordination between various departments. As an employee communication platform, Haiilo facilitates task management and collaboration, allowing employees to assign and track tasks, share important information, and communicate with colleagues in different departments. This streamlines workflows, reduces errors, and enhances overall efficiency, resulting in a more organized and responsive hospitality service.

The hospitality industry places significant emphasis on team member training and development. Haiilo’s mobile social intranet serves as a centralized hub for training materials, videos, and resources. It allows employees to access onboarding materials, participate in online training courses, and engage in continuous professional development. This fosters a culture of learning, improves employee skills, and enhances their ability to deliver exceptional guest experiences.

Crisis communication is a paramount concern for hospitality companies, especially during unforeseen events or emergencies. Fast and easily accessible communication plays a critical role in disseminating important safety protocols, emergency procedures, and updates to all employees in real-time. Whether it’s a natural disaster, security incident, or health-related crisis, the platform ensures that staff members are informed and can respond quickly to ensure the safety and well-being of guests. By enabling efficient crisis comms, Haiilo enhances the company’s ability to manage challenging situations, minimize risks, and maintain guest trust and confidence in times of uncertainty.

In the highly competitive hospitality market, brand awareness and reputation are crucial for attracting guests and staying ahead of the competition. Haiilo’s employee advocacy program allows hospitality staff to become brand advocates by sharing positive experiences, guest reviews, and behind-the-scenes content on their personal social media networks. This authentic advocacy humanizes the brand and creates a positive image, resulting in increased brand visibility, trust, and credibility among potential guests.

Hospitality companies often offer unique experiences, promotions, and special offers to attract guests. Haiilo’s employee advocacy features enable staff to showcase these exclusive deals and experiences through their social media channels. By sharing personalized stories and recommendations, employees can create a sense of urgency and excitement, encouraging their networks to book stays or avail of offers. This leverages the power of word-of-mouth marketing, reaching a broader audience and driving more bookings for the hospitality company.

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