Haiilo welcomes Tom French as Chief Customer Officer

Global employee experience platform Haiilo has appointed Tom French as its new Chief Customer Officer (CCO), strengthening its leadership team as the company continues to expand internationally.  

Tom brings two decades of experience in internal communications and the intranet space, spanning consultancy and executive in-house roles.  

In his new role, Tom will help shape the company’s customer strategy while leading Haiilo’s customer-facing teams. He will work closely with customers and their leadership teams to support the successful integration and adoption of the platform, helping organisations maximise the value of Haiilo, and drive meaningful connections across their employee experience.  

Tom will also work closely with Haiilo’s international customer base, including parent and subsidiary companies, identifying opportunities to strengthen customer relationships and support the company’s continued growth across global markets.  

With offices in the US, UK, Germany and Finland, Tom’s appointment comes as Haiilo continues to expand its international presence. Since opening its Manchester office in 2024, the company has increased team headcount there by more than sixfold. Over the last two years, Haiilo has made 98 hires globally, including 51 in the last 12 months, with 30 of those in the UK.  

Haiilo’s AI-powered employee experience platform creates a “digital home” where employees are connected with the knowledge, tools and community they need to be productive. This creates room for focus, collaboration and genuine engagement, making work feel effortless.

Andrew Avanessian, CEO at Haiilo, said: “Tom joins Haiilo with an impressive career of working closely with customers to understand their challenges and identify opportunities to create momentum for businesses. He will be a valuable addition to our leadership team, supporting our customers with simplifying their digital workplaces to create more productive and engaged teams.  

“The future of work is changing quickly, and business leaders have an opportunity to get ahead by prioritising how they communicate, connect and engage with their employees. Tom will play a key role in helping our customers navigate these changes and get even more value from Haiilo.”  

Tom French, CCO at Haiilo, added: “Haiilo has grown impressively in recent years, and I’m excited to be joining the team at such an important stage in its international expansion. Throughout my career, I’ve seen first-hand how internal communications can act as a strategic force for organisations, yet there is still a significant opportunity for businesses to use communication contribute to real business impact – whether that’s strengthening culture, connecting teams or helping employees move forward together.  

“I’m looking forward to working closely with Haiilo’s customers and leadership team to help them get the most value from the platform and make internal communications a more deliberate part of the employee experience.”  

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