Introducing Haiilo MCP: connect trusted Haiilo knowledge to AI assistants

Haiilo MCP is a new Haiilo feature that connects your approved Haiilo content with AI tools such as Microsoft Copilot, ChatGPT Enterprise, Claude, Gemini, and custom MCP-compatible solutions.

Employees are changing how they look for information. In their personal lives, they ask AI tools for direct answers instead of scrolling through links. That same behavior is now showing up at work.

People expect to ask a question and get a clear answer.

Your employees do not always start in the intranet anymore. They ask direct questions in AI tools.

• “What is our current travel policy?”

• “What did leadership announce last week?”

• “Who can help me with Salesforce?”

• “When is the next company town hall?”

• “Can you bring together everything we have published about onboarding?”

That only helps if the AI tool can use trusted, current company knowledge.

That is why we are introducing Haiilo MCP, a new Haiilo feature that connects approved company knowledge to MCP-compatible AI assistants.

Haiilo MCP lets employees ask questions in their AI tool and receive answers based on the Haiilo content they are allowed to access. They get a faster answer and can return to Haiilo when they need the full source.

What is MCP?

MCP stands for Model Context Protocol. It was introduced by Anthropic in 2024 as an open standard for connecting AI assistants to the systems where useful data lives, such as content repositories, business tools, and development environments.

Here is the simple version: MCP is like a secure reception desk for AI. The AI assistant asks for the information it needs. The MCP server checks what the employee is allowed to access. Then it brings back the right company knowledge, instead of letting the AI wander through every system on its own.

So what? You get a standard way to connect Haiilo knowledge to AI tools, without building a separate custom connection for every use case.

AI is only as good as the knowledge behind it

AI tools can turn information into clear answers. But they cannot answer company questions with content they cannot reach.

Imagine that an employee asks: “Which travel and expense rules apply to me?”

The answer may sit in a policy page, a recent announcement, and an attached document. If the AI tool cannot reach those sources, it cannot answer the question well.

Better answers need better access to trusted knowledge. The quality of your AI can only be as strong as the knowledge behind it. ‍Read Haiilo’s take on the AI knowledge crisis

Haiilo is where you publish and manage official news, documentation, pages, community knowledge, files, events, and employee information. MCP makes that content usable in connected AI tools, without a second knowledge base or a second permission setup.

Turn the knowledge you already manage into trusted AI answers

Haiilo MCP helps employees find answers from:

• Pages, wikis, and documentation: Policies, processes, onboarding information, and documented knowledge

• Company announcements: Leadership updates and company news

• People and expertise: Colleagues with the right skills or knowledge

• Communities: Shared knowledge from forums and employee groups

• Files and resources: Guides, presentations, and reference materials

• Events and dates: Upcoming events and important milestones

For employees: less searching, faster answers

Employees spend less time searching and switching tools.

They don’t need to know:

• Which page contains the answer

• Which team published the information

• What the document is called

• Whether the answer sits in a page, post, community, file, or event

• Which search term the author used

They describe what they need and get a useful answer faster. That matters for Internal Comms too: AI can help teams answer fewer “where do I find…?” questions when search works well. See Haiilo’s guide to AI in internal comms

For internal communications: keep trusted content visible

When employees ask AI first, your official content still needs to show up.

Haiilo MCP helps official posts, updates, and pages reach employees through connected AI tools. That means fewer repeat questions, clearer source links, and more value from the content your team already creates. Explore Haiilo AI features

For HR: make trusted information easier to find

HR and People teams can make approved information about leave, benefits, onboarding, workplace policies, learning, and internal processes easier to find.

That helps HR teams:

• Make onboarding knowledge easier to find

• Reduce routine policy questions

• Help employees understand longer guidance

• Point employees back to approved documentation

• Make HR information available in the tools employees already use

Employees get fewer dead ends. HR spends less time finding and resending information that already exists.

For IT: connect AI and company knowledge securely

IT and Digital Workplace teams can connect eligible Haiilo content with MCP-compatible AI tools. Existing Haiilo permissions still apply, so employees only receive content they are allowed to access.

Strong AI starts with strong knowledge

AI does not fix weak knowledge. It makes strong knowledge easier to use. You still need clear ownership, current content, useful structure, and human review. Haiilo helps your teams manage that source knowledge. MCP makes it available in connected AI tools. Learn why AI needs strong source knowledge

For leaders: get more value from AI investments

Business leaders get a clear benefit: employees find answers faster, make decisions with better context, switch tools less often, and get more from AI tools the company already pays for. That also helps reduce digital friction from tool overload, searching, and switching. Read more about employee experience and digital friction

Start with one real employee question

Start with one question employees ask every week. Then check the basics: Is the answer in Haiilo? Is it current? Does someone own it? Are permissions correct? Should an AI assistant answer it? Treat the intranet like a product, not a one-time project. Read Haiilo’s guide to building an intranet

Make AI useful for real company questions

Your employees should not have to choose between a fast AI answer and trusted company information.

Haiilo MCP lets them use both.

Employees ask in their AI assistant. Haiilo provides relevant content based on existing permissions. You keep the source content, ownership, and access rules in Haiilo.

Turn your AI assistant into a better place to ask company questions.