Introducing Haiilo MCP: connect trusted Haiilo knowledge to AI assistants

Haiilo MCP is a new Haiilo feature that connects your approved Haiilo content with AI tools such as Microsoft Copilot, ChatGPT Enterprise, Claude, Gemini, and custom MCP-compatible solutions.

Employees are changing how they look for information. In their personal lives, they ask AI tools for direct answers instead of scrolling through links. That same behavior is now showing up at work.

People expect to ask a question and get a clear answer.

Your employees do not always start in the intranet anymore. They ask direct questions in AI tools.

• “What is our current travel policy?”
• “What did leadership announce last week?”
• “Who can help me with Salesforce?”
• “When is the next company town hall?”
• “Can you bring together everything we have published about onboarding?”

That only helps if the AI tool can use trusted, current company knowledge.

That is why we are introducing Haiilo MCP, a new Haiilo feature that connects approved company knowledge to MCP-compatible AI assistants.

Haiilo MCP lets employees ask questions in their AI tool and receive answers based on the Haiilo content they are allowed to access. They get a faster answer and can return to Haiilo when they need the full source.

‍

What is MCP?

MCP stands for Model Context Protocol. It was introduced by Anthropic in 2024 as an open standard for connecting AI assistants to the systems where useful data lives, such as content repositories, business tools, and development environments.

Here is the simple version: MCP is like a secure reception desk for AI. The AI assistant asks for the information it needs. The MCP server checks what the employee is allowed to access. Then it brings back the right company knowledge, instead of letting the AI wander through every system on its own.

So what? You get a standard way to connect Haiilo knowledge to AI tools, without building a separate custom connection for every use case.

‍

MCP doesn't make knowledge trustworthy

MCP is a protocol.

It helps AI assistants access information.

What MCP doesn't do:

• It doesn't decide which information is up to date.
• It doesn't determine who owns content.
• It doesn't know which source is the authoritative one.
• It doesn't verify whether content has been reviewed or approved.
• It doesn't determine which content is relevant to which employee.

That responsibility remains with the platform behind the MCP server.

That's why AI success doesn't depend on connectivity alone.

It depends on the quality, governance, and ongoing maintenance of the knowledge behind it.

‍

AI is only as good as the knowledge behind it

AI tools can turn information into clear answers. But they cannot answer company questions with content they cannot reach.

Imagine that an employee asks: “Which travel and expense rules apply to me?”

The answer may sit in a policy page, a recent announcement, and an attached document. If the AI tool cannot reach those sources, it cannot answer the question well.

Better answers need better access to trusted knowledge. The quality of your AI can only be as strong as the knowledge behind it. ‍Read Haiilo’s take on the AI knowledge crisis

Haiilo is where you publish and manage official news, documentation, pages, community knowledge, files, events, and employee information. MCP makes that content usable in connected AI tools, without a second knowledge base or a second permission setup.

‍

Turn the knowledge you already manage into trusted AI answers

Haiilo MCP helps employees find answers from:

• Pages, wikis, and documentation: Policies, processes, onboarding information, and documented knowledge ‍
• Company announcements: Leadership updates and company news ‍
• People and expertise: Colleagues with the right skills or knowledge
• ‍Communities: Shared knowledge from forums and employee groups ‍
• Files and resources: Guides, presentations, and reference materials ‍
• Events and dates: Upcoming events and important milestones

The value of that knowledge looks slightly different depending on who is looking for answers and who is responsible for the information behind them.

‍

For employees: less searching, faster answers

Employees spend less time searching and switching tools.

They don’t need to know:

• Which page contains the answer
• Which team published the information
• What the document is called
• Whether the answer sits in a page, post, community, file, or event
• Which search term the author used

They describe what they need and get a useful answer faster. That matters for Internal Comms too: AI can help teams answer fewer “where do I find…?” questions when search works well. See Haiilo’s guide to AI in internal comms

‍

For internal communications: keep trusted content visible

When employees ask AI first, your official content still needs to show up.

Haiilo MCP helps official posts, updates, and pages reach employees through connected AI tools. That means fewer repeat questions, clearer source links, and more value from the content your team already creates. Explore Haiilo AI features

The same principle applies beyond company communications. Employees also need trusted answers when navigating HR policies, onboarding and workplace processes.

‍

For HR: make trusted information easier to find

HR and People teams can make approved information about leave, benefits, onboarding, workplace policies, learning, and internal processes easier to find.

That helps HR teams:

• Make onboarding knowledge easier to find
• Reduce routine policy questions
• Help employees understand longer guidances
• Point employees back to approved documentation
• Make HR information available in the tools employees already use

Making knowledge easier to find is not only an HR challenge. It also depends on how organisations manage access, governance and the systems that make knowledge available in the first place.

‍

For IT: connect AI and company knowledge securely

IT and Digital Workplace teams invest significant effort in creating policies, documentation, knowledge bases and self-service resources.

The challenge is not creating knowledge. It's ensuring employees can find and use it.

As more employees turn to Microsoft Copilot, Claude, ChatGPT and other AI assistants for answers, Haiilo MCP helps make trusted company knowledge available where employees already work. Existing Haiilo permissions continue to apply, helping ensure employees only access content they are authorised to see.

IT and Digital Workplace teams can connect eligible Haiilo content with MCP-compatible AI tools. Existing Haiilo permissions still apply, so employees only receive content they are allowed to access.

Making trusted knowledge available through AI is important.

But access alone does not guarantee quality.

‍

Strong AI starts with strong knowledge

AI does not fix weak knowledge. It makes strong knowledge easier to use. You still need clear ownership, current content, useful structure, and human review. Haiilo helps your teams manage that source knowledge. MCP makes it available in connected AI tools. Learn why AI needs strong source knowledge

When that foundation is in place, organisations can unlock more value from the AI investments they have already made.

‍

For leaders: get more value from AI investments

Business leaders get a clear benefit: employees find answers faster, make decisions with better context, switch tools less often, and get more from AI tools the company already pays for. That also helps reduce digital friction from tool overload, searching, and switching. Read more about employee experience and digital friction

Those outcomes do not depend on AI alone.

They depend on the quality, structure and accessibility of the knowledge behind it.

‍

Those outcomes do not come from AI alone. They depend on the quality, governance and accessibility of the knowledge behind it.

‍

Why Haiilo is a strong foundation for AI

The success of AI ultimately depends on the quality of the knowledge behind it.

AI assistants are only as useful as the knowledge behind them.

For years, Haiilo has helped organisations reach employees, understand engagement and ensure important information gets seen, not just published.

At the same time, more than 1,000 organisations use Haiilo to manage knowledge across the employee lifecycle, from onboarding and policies to expertise, communities and day-to-day information sharing.

That means organisations already use Haiilo to create, curate and govern trusted company knowledge, while ensuring employees can access it wherever they work.

As employees increasingly turn to Microsoft Copilot, ChatGPT Enterprise, Claude and Gemini for answers, MCP builds on that foundation by making the same trusted knowledge available in the tools employees already use.

Haiilo provides the trusted knowledge foundation. MCP extends that knowledge into Microsoft Copilot, ChatGPT Enterprise, Claude, Gemini and other AI assistants, helping employees access trusted answers wherever they choose to ask.

‍

Haiilo is our central, established platform for the entire organisation.

It empowers self-driven communication, without the technical hurdles.

Daniel Robinson, VP Corporate Technology Services, Corporate IT at Uniper

‍

‍

Getting started does not have to begin with a large transformation project. It can start with a single question employees ask every week.‍

‍

Start with one real employee question

Start with one question employees ask every week. Then check the basics: Is the answer in Haiilo? Is it current? Does someone own it? Are permissions correct? Should an AI assistant answer it? Treat the intranet like a product, not a one-time project. Read Haiilo’s guide to building an intranet

Over time, those small improvements create a stronger knowledge foundation for both employees and AI.

‍

Make AI useful for real company questions

Your employees should not have to choose between a fast AI answer and trusted company information.

Haiilo MCP lets them use both.

Employees ask in their AI assistant. Haiilo provides relevant content based on existing permissions. You keep the source content, ownership, and access rules in Haiilo.

Turn your AI assistant into a better place to ask company questions.