The hidden cost of digital friction in healthcare, revealed

New research reveals how fragmented systems, tool overload, and digital friction are consuming time, attention, and energy across healthcare organizations.

The hidden cost of digital friction in healthcare, revealed

What you will learn

A data-driven look at the everyday digital challenges healthcare employees face, and the hidden organisational costs they create.

  • How much time healthcare employees lose to today's messy digital workplace
  • Why digital friction is affecting productivity, engagement, retention, and care delivery
  • What healthcare organizations need to address before AI can deliver meaningful impact

Who this is for

This report is for healthcare leaders, digital workplace teams, IT leaders, internal communications professionals, HR teams, and transformation teams looking to improve how work gets done.

If you're responsible for employee experience, workforce productivity, communication, technology, or organisational change, this report is for you.

Built on new research from healthcare employees in the UK and US, it provides a clear picture of the realities of digital work in healthcare today and the opportunities to make it better.

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