Technical Consultant for application support

Have you ever worked on a product that actually changes the work life of people around the globe? Well, now is the time to do it! With Haiilo we are actually ready to make the change and push the work life of employees around the globe to the next level. We help our customers reach and engage their entire workforce.

In order to provide our customers with the best possible support we are looking for a passionate Technical Consultant for application support to join our high-performing team. 

As Technical Consultant for application support, you will take a deep dive into the tech-world and work very closely with our cloud team to solve problems directly for and with our cloud customers. And for other issues you can rely on the best and most humorous service management team in the world . See for yourself as it’s your chance to enter an already grown and successful company while being able to still leave your visible footprint. Apply now and let’s write the next chapter of the Haiilo story – #together.

  • Software Engineering
  • Hamburg

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Who we’re looking for:

  • Master of your craft: We are looking for talent and the ability to solve problems. You have a background as IT specialist for system integration (Fachinformatiker für Systemintegration) and preferably first work experience in a similar position
  • Your skills: You have know-how in Linux, Docker & Docker compose and User directories (Active Directory and LDAP) as well as experience with ticketing systems (e.g. Zendesk) to be able to support as fast as flash is 
  • Bringing your A-game: You are ready to take responsibility, while being self organised and enjoying the freedom to tackle the challenges our might customers have 
  • Next level: Our goal is to ensure exceptional customer satisfaction. In order to achieve this, we are constantly improving ourselves and our processes and we would be happy if you support us by voicing your ideas
  • Teamwork makes the dream work: You like working collaboratively and effectively across international teams. #together is not just a hashtag for us – it is our mindset and we live by it every day 
  • Communication skills: You need to be fluent in English AND German as we do have a huge customers base in Germany, therefore fluent German skills are required

What you’ll do:

  • #solver mindset: You will take over technical tasks to solve issues, primary for our cloud (multitenant) customers, as well as OnPremise customers in strong cooperation with the customer service team
  • Get them on board: You will be in charge of the technical onboarding of new customers to ensure a smooth transition
  • Putting the strings together: Connection of third party systems like Active Directories, M365, OpenID, MS Azure
  • Preparing the future: As we are following a Cloud-only strategy, the organization of technical migrations from On Premises to Cloud will be also part of your job
Technical Consultant for application support benefits

What (y)our team says

Yep, these people are looking for a new team member. Find out what they think is especially awesome about working at Haiilo.

  • Health and wellbeing are very important to me. I like that at Haiilo, mental wellbeing is openly discussed and supported through incentives like self-care-days, free Headspace subscription, and nilo.health access.

  • Together with some colleagues and our People & Culture team, I initiated a diversity squad to make sure that everyone really feels at home at Haiilo. It’s great to see how colleagues and C-level are willing to invest more and more in this topic.

  • As we come out of the most anti social era of our lives, having such a great team around you has never been more important. It’s so easy to feel like your voice is being muted on zoom or your raised hand is not being acknowledged. But this team makes it so easy to feel valued.

Life at Haiilo

Wondering why we are looking for what we are looking for? Get up close with our company culture, find out what you can expect when working with us and dig up some additional info in our FAQs section. Come on! Do a quick deep-dive into Haiilo’s DNA!

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