Key Account Manager (m/f/d)

Have you ever worked with a product that actually changes the work life of people around the globe? Well, now is the time to do it! With Haiilo we are actually ready to make the change and push the work life of employees around the globe to the next level. We help our customers reach and engage their entire workforce.

In order to provide our customers with the best possible support we are looking for an experienced Key Account Manager (m/f/d) to join our high-performing global Account Management team.

As a Key Account Manager (m/f/d), you enjoy taking charge of ensuring the success of our key customers with our product and to maximize our recurring revenue through cross- and upselling. It is your chance to enter an already grown and successful company while being able to still leave your visible footprint. Apply now and let’s write the next chapter of the Haiilo story – #together

  • Account Management
  • Berlin, Hamburg

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What we’re looking for:

  • Knowledge is power: You have at least 4 years of professional experience as a Key Account Manager in a SaaS environment
  • Oh Captain, my captain: You manage your projects independently and with the freedom you desire. Trust between you and your customers is the key to success and leads you to a clear win-win situation in the end
  • From A for app to Z for Zip: Targeted communication is your thing and the customer is your focus. You use this strength to explain important features or share mutual feedback transparently with the customer. Even tougher negotiations, during which strong communication and flexibility are required, don’t make you break into a sweat
  • Talk tech to me: You are software-savvy and not only able to easily understand technology but also translate it as a clear added value for our existing customers through your solution-oriented approach
  • Only youuu: Curious, dedicated, self-motivated, committed, conscientious, team-oriented – that’s how you would describe yourself when meeting your future parents-in-law for the first time
  • ¿Hablas español?…: don’t worry, you don’t need to! As long as you are business fluent in German and English, you are in the right place with us. The cherry on the top of your language potpourri would be French

 

Your job:

  • It’s nice to be important, but it’s important to be nice: You take care of commercially relevant customers of Haiilo and therefore you have the greatest leverage to generate growth as well as direct impact on the development of our product
  • Grow together: Knowing your customers best, you will identify cross- and upselling potential, independently lead negotiations and ensure that new products, add-ons and services can be sold and deployed for mutual benefit, thus growing our existing customer portfolio
  • May the force be with you: As the point of contact and link between customers and Haiilo managers, you are a key success factor for customer satisfaction and establish various programs and channels for transparent feedback, escalation management and for sales-promoting references
  • Happy customer, happy life: …or something like that anyway! At the end of the day, our goal is to make our customers happy! They should experience an outstandingly comprehensive and convincing Customer Journey throughout their Haiilo time – for which you are responsible
Key Account Manager (m/f/d) benefits

What (y)our team says

Yep, these people are looking for a new team member. Find out what they think is especially awesome about working at Haiilo.

  • Health and wellbeing are very important to me. I like that at Haiilo, mental wellbeing is openly discussed and supported through incentives like self-care-days, free Headspace subscription, and nilo.health access.

  • Together with some colleagues and our People & Culture team, I initiated a diversity squad to make sure that everyone really feels at home at Haiilo. It’s great to see how colleagues and C-level are willing to invest more and more in this topic.

  • As we come out of the most anti social era of our lives, having such a great team around you has never been more important. It’s so easy to feel like your voice is being muted on zoom or your raised hand is not being acknowledged. But this team makes it so easy to feel valued.

Life at Haiilo

Wondering why we are looking for what we are looking for? Get up close with our company culture, find out what you can expect when working with us and dig up some additional info in our FAQs section. Come on! Do a quick deep-dive into Haiilo’s DNA!

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