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(Junior) Customer Success Manager

 

Have you ever worked with a product that actually changes the work life of people around the globe? Well, now is the time to do it! With Haiilo we are ready to be the change we want to see in the world. We help our customers use communications to create a connected workplace that aligns the entire workforce, promotes employee engagement, and increases productivity.

In order to provide our customers with the best possible support we are looking for an enthusiastic (Junior) Customer Success Manager to join our global Customer Success team.

As a (Junior) Customer Success Manager you enjoy taking charge of onboarding our new clients and ensuring a successful long-term relationship with them. It is your chance to enter an already grown and successful company while being able to still leave your visible footprint. Apply now and let’s write the next chapter of the Haiilo story – we #grow #global #together with #integrity and a #solver mindset.

  • Customer Success
  • London

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Who you are:

  • Bringing your A-game: You are a great communicator with experience in B2B support and have spent at least 1 year in Customer Success Management
  • Know your tools: You can shine with know-how to understand web applications and their processes in their basic context. Also Service desk and communication tools aren’t new to you, nor is the use of more specialised customer relation management tools
  • Teamwork makes the dream work: You like working collaboratively and effectively across international teams. #together is not just a hashtag for us – it is our mindset and we live by it every day 
  • Partner in crime: With your patient, friendly and obliging manner, you are the calming influence when it comes to complications and problems from the customer side. You keep an overview of the big picture and maintain a communicative and empathic approach in order to build up the best possible customer relationship
  • ¿hablas español?: Good news is: you don’t need to. But you need to be fluent in English and French

Your responsibilities:

  • Own the account performance, onboarding and product training of your customers/portfolio and bring the full potential of our employee communications platform to your clients with specific plans and strategies
  • Work closely with AM to ensure that your work also brings about the optimal revenue opportunities and that CS and AM is always aligned on the direction for each customer and that the common goals are agreed upon
  • Ensure that churn risk clients are identified and implement corrective action plans where necessary
  • Execute on your defined portfolio goals, team goals and OKRs as well as regularly report progress and KPIs
  • Ensure customer roadmaps, QBR structure and playbook, portfolio division and other internal workflows are always up to date and followed
(Junior) Customer Success Manager benefits

What (y)our team says

Yep, these people are looking for a new team member. Find out what they think is especially awesome about working at Haiilo.

  • Health and wellbeing are very important to me. I like that at Haiilo, mental wellbeing is openly discussed and supported through incentives like self-care-days, free Headspace subscription, and nilo.health access.

    Kirsten Gassen People Partner

  • Together with some colleagues and our People & Culture team, I initiated a diversity squad to make sure that everyone really feels at home at Haiilo. It’s great to see how colleagues and C-level are willing to invest more and more in this topic.

    Lisa Borchert Product Marketing Manager

  • As we come out of the most anti social era of our lives, having such a great team around you has never been more important. It’s so easy to feel like your voice is being muted on zoom or your raised hand is not being acknowledged. But this team makes it so easy to feel valued.

    Ben Hannawi Customer Success Manager

Life at Haiilo

Wondering why we are looking for what we are looking for? Get up close with our company culture, find out what you can expect when working with us and dig up some additional info in our FAQs section. Come on! Do a quick deep-dive into Haiilo’s DNA!

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